Suggestions and Complaints

This practice offers a complaints procedure, as part of the NHS system, for dealing with complaints about the service we provide.

Please ask to speak (or write) to our Complaints Manager – Mrs Lisa Ellison, who will provide you with further information. We attempt to resolve problems swiftly and take action as appropriate when we have failed to achieve the high standards we aim for.

Alternatively for on the spot help, advice and information please contact the Patient Advice & Liaison Service (PALS), by freepost to:

Patient Advice & Liaison Service (PALS)
Freepost RTHU-JLJL-LGLT
Patient Experience Team South Notts CCG
Civic Centre
Arnot Hill Park
Arnold
Nottingham
NG5 6LU

E-mail : pet@nottinghamnortheastccg.nhs.uk

Telephone Number: 0800 028 3693 Option 2

Our Location

Our Address
Oakenhall Medical Practice,
Bolsover Street,
Hucknall,
Nottingham,
NG15 7UA

Appointments
Tel: 0115 963 3511

General Enquiries
Phone: 0115 963 3511

Home Visits & Emergencies
Phone: 0115 956 2298