Important Appointment Information
You are now able to book appointments online!
To do this please visit the link here where you can login into the system.
The surgery is open Monday to Friday between 8.00am and 6.30pm. Morning and evening surgeries for the GP’s, Practice Nurses and Healthcare Assistant are by appointment only.
Reception Desk 08:30 – 18:30
Due to the exceptional numbers of telephone calls the practice is receiving at 08:00 in the mornings, we will now dedicate all our reception team to manage the telephone calls to avoid any delay in waiting times where possible. Therefore the main reception desk will now open at 08:30 Monday to Friday.
Please use the self Check-In Screen to let us know you have arrived in practice for your appointment. If you have a medical emergency whilst in practice or need urgent assistance – please ring the bell at the Reception Desk and a member of the team will assist you.
Appointments at the Practice
Oakenhall Medical Practice provides GP assessments over the telephone. If you have an issue that you feel, can no longer wait another day, please telephone the practice (as soon as you can after 8am on 0115 963 3511 – Option 1).The receptionist will ask for some information on the issue you are experiencing and will arrange for the GP to telephone you to see how we can best deal with your request. Patients who are housebound and seriously unwell and call after 10:30 will be assessed by the on-call doctor.
Please let the Receptionist know if you have any Communication, Information or Support needs: such as hearing or visual loss, British Sign Language or Interpreter, for which you find it difficult to use the phone.
Please advise the staff if you have a problem for which you require emergency advice.
Evening appointments can be made in advance by telephone (0115 963 3511 – Option 1) at 8am. Please note evening appointments are intended for patients who wish to arrange a routine appointment in advance, if you wish to arrange an appointment for that day, please ring from 8am for a morning appointment which are available every day Monday to Friday.
It is advisable to confirm that the doctor you wish to see is on duty, particularly during holiday periods. There may be circumstances in which you are asked to see an alternative doctor as some changes are inevitable at various times.
To ensure equal access to appointments not all appointments are available to be booked online, therefore, if you are unable to book a suitable appointment, please telephone the practice to see which other appointments are available.
Oakenhall Medical Practice now offers routine advance appointment booking Monday to Friday mornings between 7.30 am and 8.00 am with a GP, Practice Nurse, Nurse Practitioner Healthcare Assistant and Phlebotomist (appointment for a blood test).
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Patients who miss three appointments without letting us know may be removed from the practice list.
Call us on 0115 963 3511 or use our Online Service to cancel your appointment.
Chaperones/Carers
When seen by a clinician you have a right to a chaperone at all times. Please ask at reception before your appointment and this will be arranged.
Home Visits
We endeavour to see all patients if possible at the surgery as facilities for examination and treatment are much better than at home.
We do offer visits for those patients who are genuinely housebound and for the terminally ill. If you require a home visit – please let us know before 10.30am, by ringing on telephone number 0115 9633511 Option 2 – we have a dedicated member of the administration team to be available to receive your telephone call for requesting of home visits or for an emergency situation where immediate advice is needed.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
Support During your Consultation – Interpreter
Please let a member of the Practice Team know if you have any communication, information or support needs during your clinician appointment or on accessing the practice. Such as an Interpreter, large print, easy read, Braille, an Advocate or Portable Hearing Induction Loop. Please provide the practice with advanced notice of your requirement, in order for the service to be booked. Your appointment time may be limited by the availability of this service.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.