Bolsover Street,
Hucknall,
Nottingham,
NG15 7UA
Tel: 0115 963 3511
This practice offers a complaints procedure, as part of the NHS system, for dealing with complaints about the service we provide.
To make a complaint please write to our Complaints Manager – Mrs Lisa Ellison, alternatively, you can telephone the practice to request to speak with the Practice Manager, who will aim to contact you back within 24 working hours, who will provide you with further information. We attempt to resolve problems swiftly and take action as appropriate when we have failed to achieve the high standards we aim for.
The Patient Complaint Information Leaflet
We hope you will find this leaflet (attached below) helpful with further information how to make a complaint. The leaflet includes a form which you may find helpful to print and complete. This can be posted, delivered to the practice in person or emailed.
The Patient Complaints Information Leaflet
Support in Making a Complaint
If you would like support to make your complaint about an NHS service, you can contact POhWER. This is an independent advocacy service which can help you use the NHS complaints process. You can find more information about POhWER at www.pohwer.net or telephone on 0300 020 0093.
Alternatively for help, advice and information please contact the Patient Experience Team:
Patient Experience Team
Civic Centre
Arnot Hill Park
Arnold
Nottingham
NG5 6LU
E-mail: nnicb-nn.patientexperience@nhs.net
Telephone Number: 0115 8839570
Our Address
Oakenhall Medical Practice,
Bolsover Street,
Hucknall,
Nottingham,
NG15 7UA
Appointments
Tel: 0115 963 3511
General Enquiries
Phone: 0115 963 3511
Home Visits & Emergencies
Phone: 0115 956 2298
Located in a central location with ample parking.
Oakenhall Medical Practice
Bolsover Street,
Hucknall,
Nottingham,
NG15 7UA
Tel: 0115 963 3511
Monday: 08.00 – 18.00
Tuesday: 08.00 – 18.00
Wednesday: 08.00 – 18.00
Thursday: 08.00 – 18.00
Friday: 08.00 – 18.00