Oakenhall Medical Practice

Welcome to Oakenhall Medical Practice

Oakenhall Medical Practice hopes you find the information on this website useful.

Online Consultation
We are now offering Online Consultation
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Contacting the Practice:

The telephone system has a managed approach with call queuing and calling options.

Please be aware that all telephone calls incoming and outgoing are recorded for training and monitoring purposes.

On calling 0115 963 3511, telephone callers will be greeted with a welcome message and information on what to do in the case of a medical emergency. The telephone caller will then be offered 1 options (each option will provide the telephone caller with information of the queue positioning up to 10 callers):

1. Appointment Requesting and General Enquiries (available between 8am to 6.30pm)
2. Emergency/Urgent Home visit requesting (available between 8am to 6.30pm).

Medical Advice is also available:

Patients requiring medical advice outside the practice opening times between 18:30 – 08:00 (weekdays), weekends, Bank Holidays and during training events will receive the following message when contacting Oakenhall Medical Practice: “Your practice is now closed. If you have a medical emergency, please hang up and re-dial 999 immediately. For all other enquiries, please ring 111. Thank you.”

• Only call 999 or attend A&E departments for serious accidents and for genuine emergencies.
• When you need urgent medical care but it’s not an emergency, please visit NHS 111 online or call NHS111 for advice on how to get the care you need at any time of day or night.
• Urgent Treatment Centres treat injuries including sprains, strains, suspected fractures, bites, cuts, scalds and other non-emergency conditions. Waiting times are usually much shorter than A&E. We have UTCs at:
• Nottingham – The NHS Urgent Care Centre (next to the BBC building) is open every day from 7am-7pm. You don’t need an appointment to attend. Seaton House, London Road, Nottingham, NG2 4LA
• Newark – Newark Hospital is open 9am-10pm (last patient admitted at 9.30pm). It can be found on Boundary Road, NG24 4DE
• Ilkeston Community Hospital – is open 8am – 8pm. It can be found on Heanor Road , Ilkeston, Derbyshire, DE7 8LN. You can book into this service via 111. For other non-urgent cases, when you need medical advice and it’s not an emergency, please speak to your GP practice or a pharmacist.
• Anyone who is in mental health distress should call the Mental Health Crisis Line: 0808 196 3779 – the helpline is open 24 hours a day
• Use the NHS App for access to a wide range of services and information, such as accessing medical records, booking and managing appointments, reviewing medication and ordering prescriptions as well as checking symptoms.
• Members of the public can also help ease pressures by using their local pharmacy. Pharmacies can help with allergies, constipation, headaches, earaches and many other ailments.

The Practice will close from 12:30 pm on certain Thursdays. Dates will be advertised on the Practice notice board. This is time for staff training and development.

For more information on Covid 19/Coronavirus please view the Coronavirus page.

Online Services: For more information on online services and how to register, please visit the online services page.